Frequently Asked Questions

What is your refund policy?

  • A $10 cancellation fee will apply to any withdrawals 15 days or more before the season start date.
  • A $50 cancellation fee will apply to any withdrawals 14 days or less before the season start date.
  • Once the season has started, no refunds are provided.
  • If we cancel the season prior to the start date, you will be credited or refunded in full.
  • If the season is interrupted or cancelled once it has started and we are no longer able to hold on-field sessions, a credit will remain on your account for the remaining sessions, less the enrollment fee.
  • We require a minimum of five children to be registered in a session in order for it to run. If your session is experiencing low enrollment, we will contact you to let you know. If a session is cancelled due to low enrollment, we will try our best to find a different session that works for your family. If we are unsuccessful, we will refund you in full.
  • Our refund policy is subject to change at any time without notice.

What is your weather policy?

  • We will hold sessions in the rain. During the winter, spring and fall months rain is almost unavoidable; please dress your child accordingly.
  • If we deem the weather too extreme to hold sessions (For example: extreme smoke or field/indoor facility closure), we will cancel the session. If the need arises to cancel a session, we will notify the parents as soon as possible. We will do this through email and automated text. If you think there is a possibility of a cancelled session that day, please check your email for updates. We will make a decision no later than 1 hour prior to the start time of the session.
  • If we cancel a session, you will be given a coupon code valued at the cost of the missed session to be used towards a future season.

What equipment is needed? What should my child wear?

  • Children are not required to have cleats or shin pads, it is the discretion of the parent if they wish to have their kids wear them.
  • If your session is held indoors, please wear non-marking shoes, this includes adult participants. Cleats are not allowed indoors.
  • Please dress your children according to the weather (For example: rain jacket/boots if it is wet).
  • We kindly ask children to wear their Soccer Shots jersey to the session.
  • We suggest your child brings a water bottle with them.
  • We will provide all the necessary soccer equipment needed for the session.

What if I want to participate in the same season as a friend or family member?

  • Once you have all signed up, simply send us an email to [email protected] with the name of the children you would like to be in the same season as.
  • Group requests must be submitted no later than one week prior to the season start date.
  • Although we cannot guarantee any group requests, we do our best to accommodate them.

Who will the coach be?

  • Our coaches are certified, paid coaches. Each coach goes through an extensive training process to ensure they meet our high coaching standards.
  • You will have the same coach every week for the season (with the possible exception of a week or two, due to coach holidays, university exams, etc.).
  • Every coach must pass a criminal background check before coaching with us.

What experience does Soccer Shots have teaching children this age?

  • Soccer Shots has been serving children and families in the Fraser Valley since 2012.
  • The Soccer Shots curricula are aligned with British Columbia Early Learning Goals.
  • We are part of a large franchise system that has impacted over 1 million children across North America!

What can I expect from a Soccer Shots session?

  • Soccer Shots sessions involve skill development, character words (such as respect, teamwork, sharing) and are filled with energy!
  • We are firm believers that your child is capable of learning something new about soccer and life in each session, all while having fun.
  • Our weekly sessions are developmentally appropriate and follow a similar layout each session: warm-up, soccer skills, fun games, score a goal, scrimmage (when permitted), session review & celebration.

What happens if we can't make a session?

  • If you can’t make a session, not to worry! We understand how busy families are so there is no need to let us know if you cannot attend a session. We’ll simply look forward to seeing you the following week.
  • The missed session cannot be made up in a different session.
  • Credits/refunds are not issued for non-attendance at a scheduled session.

What is the different between park program sessions and childcare centre sessions?

  • Park programs sessions are open for enrollment to the public.
  • Childcare centre sessions are open for enrollment only to children enrolled in that specific childcare centre.
  • If you’re interested in bringing our program to your childcare facility, please contact us at 604-398-8856.