Contact Us

If you have any questions, please don’t hesitate to call or email us. We will respond to your questions as soon as possible.

Soccer Shots Hampton Roads

Phone Number: 757-377-5986
Email Address: [email protected]

Weather Updates:

Any updates regarding session cancellations due to weather are communicated via email and posted on our Facebook page and website. Please make sure you have [email protected] in your contacts list.

For questions regarding Soccer Shots Policies, please read below to learn more:

REFUND POLICY:

  • Refunds and credits will not be issued for failure to attend a scheduled class
  • No refunds or credits will be issued after the 3rd session of the season.
  • No refunds or credits will be issued for failure to attend a make-up class
  • Refunds will not be issued for any school, site or field closure due to natural disasters, government emergencies, or health crisis
  • Should Soccer Shots or a parent find it necessary to withdraw a child’s enrollment, a refund will only be issued for the remaining sessions upon notification (with the exception of the clauses mentioned above).
  • School Year Annual enrollment fee is non-refundable

PAYMENT POLICY:

  • If you chose to have a split payment option for one of our school locations, the second payment will process automatically one month after the first payment was processed.
  • A half or full season payment must be made within 1 week of enrollment in order for the child to participate. A child’s spot is not secured until payment is submitted.
  • If a child has an unpaid balance from a previous season, the outstanding balance must be first paid in full before continuing in the current season.

MAKE-UP CLASSES & CANCELLATIONS:

  • During all seasons, whenever possible, we will use indoor space during inclement weather. If there is no indoor space available, we will make up a maximum of two classes due to inclement weather (extreme cold, heat, or rain).
  • During the winter season, if your school or center is closed on a Soccer Shots day due to snow or other weather-related issues, we will work with your school or center to reschedule up to two cancelled sessions or offer a make up session at a different location and time.
  • Make up classes may be held on a different day or time than the regularly scheduled class.
  • Soccer Shots reserves the right to cancel any program due to insufficient enrollment. Upon cancellation, a full refund will be made.

ARRIVAL & DISMISSAL POLICY:

  • Parents must sign out children from after-school programs at their childcare center. Parents are expected to arrive a few minutes before the session is complete.
  • If your child is to be picked up by someone other than yourself, please note authorized pickup person on the registration.